Bigg Boss 19 finalist Tanya Mittal does not have 150 bodyguards; she has officially clarified that this number refers to her factory staff. New Delhi: Bigg Boss 19 fame Tanya Mittal raised eyebrows and garnered attention for her flamboyant personality
A remark by Maharashtra BJP vice-president Kripa Shankar Singh about the prospect of a North Indian mayor in the Mumbai Metropolitan Region (MMR) has revived the long-standing Marathi versus non-Marathi debate. The run-up to the Brihanmumbai Municipal Corporation (BMC) elections has intensified
At least 40 persons were killed and nearly 115 injured after a fire broke out at a bar in Switzerland's ski resort town of Crans-Montana during a New Year's celebration on Thursday, reported Reuters. Most of the injured were in serious condition, Frederic Gisler
Eight US Democratic lawmakers have written to India's Ambassador in Washington, seeking bail and a fair, timely trial for activist Umar Khalid, who has been in jail for over five years without trial under the Unlawful Activities (Prevention) Act (UAPA)
Japan's Prime Minister Sanae Takaichi is among some 60 female lawmakers petitioning for more women's toilets in the parliament building to match their growing representation in the legislature. A record 73 women were elected into the 465-seat Lower House in October 2024
RBI raises alarm over digital frauds and rising bank customer complaints
India's banking system may be expanding its digital reach, but a growing volume of customer complaints and online fraud cases is testing its ability to protect users. The Reserve Bank of India has said these issues pose a growing challenge for banks, even as services improve across the sector.
In its latest report, Trend and Progress of Banking in India 2025, the RBI said customer protection, transparency and trust will remain central to its policy approach. The regulator noted that a banking system can stay strong only when banks treat customers fairly and resolve complaints without delay, confusion or failure.
The RBI pointed out that the sharp rise in digital transactions has also led to an increase in cyber and online fraud. To address this, the central bank has introduced a principle-based authentication framework for digital payments. It has also set up a dedicated internet domain and numbering series for regulated entities to help customers identify genuine communication. The RBI has stepped up coordination with the Ministry of Home Affairs and other agencies to tackle cybercrime.
Banks and financial institutions have received instructions to strengthen internal controls, appoint enough grievance officers and promote digital financial literacy among customers to reduce fraud risks.
Also read: Oppo Reno 15 series - Smartphone launches to watch in January 2026
A post shared by HT Tech (@hindustantimestech)
To improve access to grievance redressal, the RBI has reviewed the RB-IOS, 2021 scheme. The ombudsman system now covers state cooperative banks and central cooperative banks, which will allow customers in rural areas to raise complaints under the same framework.
The RBI has also proposed reforms to strengthen the role of the Internal Ombudsman. Under draft directions issued in October 2025, banks will follow a two-level complaint resolution process. Internal Ombudsmen may receive powers to award compensation and interact directly with customers to speed up decisions.
Also read: OnePlus 16 tipped to feature a big 200MP camera upgrade, early leaks suggest
To clear long-pending cases, the RBI will run a two-month special drive from January 1, 2026, which focuses on complaints pending with the Ombudsman for more than one month.
The central bank is also developing the Complaint Management System 2.0 to improve complaint tracking and provide clearer updates from filing to closure.
In addition, the RBI is planning new rules on advertising and the sale of financial products and uniform guidelines for recovery agents to prevent mis-selling and improper recovery practices. It is also reviewing the 2017 framework on customer liability in unauthorised digital transactions to address new fraud patterns.
Source: HindustanTimes
Related Posts: RBI Likely To Run More OMOs In Q1 CY26 Banks are pushing video KYC adoption as financial frauds tick up Silver rates today tanks over 9% Mohit Chauhan raises his voice for strays through music with song Meri Aawaaz Meta is sued by US Virgin Islands over ads for scams Seven Dead, Over 116 Ill Due To Contaminated Water In Indore 239 Killed In Mob Violence In Bangladesh Since Yunus Took Over Samsung Galaxy S26 Ultra likely to focus on camera refinements over… Over 3 crore registrations received for ninth edition of PM Modi's Pariksha Pe Charcha MP Minister Kailash Vijayvargiya Clarifies After Row Over
Victoria Jones, 34, the daughter of actor Tommy Lee Jones, was found dead at the Fairmont San Francisco on New Year's Day. New Delhi: Victoria Jones, 34, daughter of acclaimed actor Tommy Lee Jones, was found dead in an upscale San Francisco hotel during the early hours of New Year's Day
1 minutes ago
Work overload and frequent layoffs have become common concerns in the tech industry, and one recent Reddit post has highlighted the human cost behind this pressure. A laid-off techie has shared an experience of developing hypertension in 20s after months of extreme work stress and job insecurity
1 minutes ago
The Karnataka government on Thursday released a survey regarding the 2024 Lok Sabha elections, which showed that the majority of voters trust electronic voting machines (EVMs) and believe the elections were conducted fairly. The Bharatiya Janata Party (BJP) on Friday slammed Congress leader Rahul
1 minutes ago
The wife of a Hindu man who was attacked with sharp weapons and set on fire in Bangladesh said she is unable to understand why her husband was targeted so brutally, insisting that the family had no disputes with anyone in their village. Seema Das told NDTV that her husband, Khokon Chandra Das
1 minutes ago
Sjoerd Marijne returns as chief coach for the Indian women's hockey team. He will lead the team for the upcoming World Cup Qualifiers in Hyderabad. Marijne expressed enthusiasm for his return and his vision for the team's growth. Hockey India welcomed Marijne and the support staff
1 minutes ago
The driver of the vehicle carrying British boxing star Anthony Joshua has been taken into police custody following a fatal road accident in Nigeria, authorities confirmed on Thursday. The crash occurred on Monday on the busy Lagos–Ibadan expressway in southwest Nigeria
1 minutes ago
Zohran Mamdani became Mayor of New York City on Thursday (January 1, 2026), taking over one of the most unrelenting jobs in American politics with a promise to transform government on behalf of the city's striving, struggling working class. In his inaugural speech
1 minutes ago
A devastating fire explosion in Crans-Montana, Switzerland, has claimed many lives and injured over a hundred people. Emergency services responded swiftly to the blaze at the 'Le Constellation' bar. Investigations are underway to determine the exact cause
1 minutes ago
Fitness in 2026 is no longer defined by workouts alone. While movement remains essential, true well-being is now understood as a balance between physical health, emotional stability and mental clarity. A strong body without inner alignment often leads to burnout, stress and chronic fatigue
1 minutes ago
India's banking system may be expanding its digital reach, but a growing volume of customer complaints and online fraud cases is testing its ability to protect users. The Reserve Bank of India has said these issues pose a growing challenge for banks, even as services improve across the sector
1 minutes ago
Mumbai Indians unveiled their WPL 2026 jersey, inspired by the city's vibrant energy and the "Wicket Pulse" theme. The design incorporates blue for constant motion, gold for confidence, and coral for warmth, reflecting Mumbai's spirit. Additionally
1 minutes ago
Today Gold, Silver Rate January 02: Check 18, 22, 24 carat Gold prices in Chennai, Mumbai, Delhi, Kolkata Gold has been regarded as one of the safest investments for many years because it has a proven track record of preserving wealth during periods of inflation and market volatility
1 minutes ago
Pep Guardiola questioned whether it was only a two-horse Premier League title race, but his Manchester City side can ill-afford many slip-ups in their quest to hunt down leaders Arsenal. Mikel Arteta's Gunners have struck the latest blow in this cat and mouse chase
1 minutes ago
Amitabh Bachchan's grandson Agastya Nanda's film ‘Ikkis', directed by Sriram Raghav, released in theatres yesterday, on January 1. The film also stars Dharmendra, Jaideep Ahlawat, Simar Bhatia, and others. Naseeruddin Shah and Ratna Pathak's son Vivaan Shah, who also stars in the film
1 minutes ago
While international LPG prices continue to remain elevated, the Centre said the rise in costs has not been passed to domestic LPG prices to shield consumers from global volatility. The Union Ministry of Petroleum and Gas announced on Thursday that the price of domestic LPG cylinders will remain
1 minutes ago
England have selected off-spinner Shoaib Bashir in a 12-man squad for the fifth Ashes Test against Australia in Sydney. Bashir has not played in the first four matches despite starting the series as England's first-choice spinner. The 22-year-old missed out on the first Test after being named in a
1 minutes ago
A refresh of winter dinner routines while still enjoying familiar flavours, and chicken tikka pie fits naturally into this seasonal shift. This Indo-British dish combines spiced chicken tikka with a baked pie format, making it suitable for winter evenings that call for structured
1 minutes ago
New Delhi: Realty firm The House of Abhinandan Lodha (HoABL) has sold 1,419 apartments for Rs 640 crore at its housing project in the Mumbai Metropolitan Region (MMR) on strong demand for low-cost homes. In July last year, HoABL had tied up with Mittal Builders to develop a housing project
1 minutes ago
This story contains details some readers may find upsetting. I thought my little brother was inside so I came and tried to break the window to help people to exit, and after that I went in. The 18-year-old man, who did not want to give his name
1 minutes ago
Salman Khan is currently working on his most-awaited movie, Battle Of Galwan. While fans are eagerly waiting for its release, a video has now surfaced on social media, which netizens think is leaked footage from the Apoorva Lakhia directorial. However, the truth is something else. Let's find out
1 minutes ago
The Maharashtra State Board of Technical Education (MSBTE) has announced the Winter Semester exam results 2025 today, January 2, 2026. Candidates who took the exam can check their results on the official website at msbte.ac.in. The exam is held every year for students who are part of different
1 minutes ago
The Food Safety and Standards Authority of India (FSSAI) has issued a formal clarification, where they mentioned that, in India, only beverages made from the Camellia sinensis plant will be labelled as Tea. This move comes after regulators noticed Food Business Operators (FBOs) marketed products
1 minutes ago
After finishing its run in theaters, ‘120 Bahadur' is now all set for its digital release. The history-based war drama starring Farhan Akhtar was released in cinemas on November 21, 2025. The movie received less attention from the audiences
1 minutes ago
At least two journalists who received mobiles as New Year gifts from the Assam government on Thursday have returned the devices. More than 2,200 journalists registered with the state's Directorate of Information and Public Relations will be given mobiles as a gift, an official told Scroll
1 minutes ago
Authorities are also assessing whether the incident violated any tournament guidelines and are working to establish the intent behind showcasing the flag. The Jammu and Kashmir Police have initiated an inquiry after a Palestinian flag was seen being displayed during a local cricket match held in
1 minutes ago
On November 2, when Harmanpreet Kaur's team of 11 hopefuls scripted team India's cinematic victory in the Women's World Cup final against the formidable team from South Africa, something fundamentally changed in this country forever. You perhaps discount the previous statement as hyperbole
1 minutes ago
With diabetes cases rising rapidly across the country, diet has become a key concern for many households. India currently has more than 10 crore people living with diabetes, and the figure is expected to cross 15 crore in the coming years. As a result, several commonly eaten foods
1 minutes ago
