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MahaRERA resolves 6,045 complaints in 2025, disposal rate jumps to 137%
MahaRERA resolves 6,045 complaints in 2025, disposal rate jumps to 137%
MahaRERA resolves 6,045 complaints in 2025, disposal rate jumps to 137%
Maharashtra Real Estate Regulatory Authority has said that in 2025, a total of 6,045 complaints were resolved against 5,073 complaints filed during the year
Published on: Mar 16, 2026 10:31 AM IST By Mehul R Thakkar Share via Copy link The Maharashtra Real Estate Regulatory Authority (MahaRERA) in 2025 resolved 6,045 complaints filed by homebuyers, compared with 5,073 complaints registered during the same year, according to official data. The regulator said it is prioritising the disposal of older pending cases. MahaRERA in 2025 resolved 6,045 complaints filed by homebuyers, compared with 5,073 complaints registered during the same year, according to official data. On March 16, MahaRERA stated that, during its first seven years, the complaint-disposal rate ranged from 50% to 70%. This has now increased to 127%, while in 2025 alone the disposal rate reached 137%. "MahaRERA is taking prompt action on new complaints filed by initiating a hearing process within a couple of months of their registration. Every year, around 5,000 complaints are registered. Currently, although the number of pending complaints is around 6,000, except for those filed in the last couple of months, the hearing process for almost all the existing complaints has already begun," MahaRERA said in a statement. Also Read: ₹5 crore+ homebuyers take a wait-and-watch approach?">Is the US–Israel–Iran war making Mumbai’s ₹5 crore+ homebuyers take a wait-and-watch approach? According to the Maharashtra Real Estate Regulatory Authority (MahaRERA), the regulator was established in May 2017 and maintained a complaint disposal rate of 50% to 70% during its first seven years. However, in the last two years, the case resolution rate has risen significantly to 127%. During this period, 10,235 complaints were filed, while a total of 13,003 complaints were disposed of, MahaRERA said. Also Read: Dubai real estate: Will mid-segment properties face pressure amid the US–Israel–Iran war? "A homebuyer invests their lifetime savings to purchase a residence. Due to varied reasons, in some housing projects, there may be a delay in handing over possession, substandard construction quality, or missing facilities and amenities assured by the developer not provided, among other issues. In such scenarios, it is MahaRERA’s responsibility to protect homebuyers’ interests. Therefore, complaints registered with MahaRERA should be acknowledged promptly, and appropriate relief should be provided," the regulator said in a statement. "As a result, in 2025, while 5,073 complaints were filed, 6,945 complaints were resolved, achieving a record disposal rate of 137 per cent. Previously, in 2024, 3,868 complaints were filed, but 4,775 complaints were resolved, marking a disposal rate of 123 per cent,” the statement reads.MahaRERA's complaint disposal rate
According to official data from MahaRERA, 1,324 complaints were reported in 2017, with a disposal rate of 27%. In 2018, the number of complaints rose to 4,253, while the disposal rate improved to 56%. In 2019 and 2020, the number of complaints stood at 4,376 and 3,049, respectively, with disposal rates of 71% and 53%. In 2021, a total of 3,554 complaints were reported, with a disposal rate of 57%. This increased to 79% in 2022, when 3,312 complaints were filed. Meanwhile, in 2023, 2024 and 2025, the MahaRERA reported 4,006, 3,868 and 5,073 complaints, respectively. The disposal rates for these years were 70%, 123%, and 137%. ABOUT THE AUTHOR Mehul R Thakkar Mehul R Thakkar is a Mumbai-based journalist who closely tracks the city’s ever-evolving real estate landscape. He believes that Mumbai presents a unique reality that, while Mumbaikars deeply aspire to own a home in the city of dreams, many spend little actual time living in it due to long commutes and demanding work lives. With over 11 years of experience in journalism, I have reported across a wide spectrum of beats, including real estate, housing, infrastructure, aviation, and education. I have also extensively covered the workings of India’s wealthiest civic body, the Brihanmumbai Municipal Corporation (BMC), providing insight into the policy, governance, and urban planning decisions that directly influence Mumbai’s growth. Before joining Hindustan Times, I worked in fast-paced digital and print newsrooms, including Moneycontrol.com and Deccan Chronicle, as well as national dailies such as The Asian Age and DNA. Outside the newsroom, I am an avid weather tracker, a fan of spy thrillers in both books and films, and a keen follower of international affairs.Read More Real Estate News Stay updated with latest Real Estate news and updates from India and around the World, explore the latest market moves and premium property listings updates now on Hindustan Times News / Real Estate / MahaRERA Resolves 6,045 Complaints In 2025, Disposal Rate Jumps To 137% See LessThe Maharashtra Real Estate Regulatory Authority (MahaRERA) in 2025 resolved 6,045 complaints filed by homebuyers, compared with 5,073 complaints registered during the same year, according to official data. The regulator said it is prioritising the disposal of older pending cases.
On March 16, MahaRERA stated that, during its first seven years, the complaint-disposal rate ranged from 50% to 70%. This has now increased to 127%, while in 2025 alone the disposal rate reached 137%.
"MahaRERA is taking prompt action on new complaints filed by initiating a hearing process within a couple of months of their registration. Every year, around 5,000 complaints are registered. Currently, although the number of pending complaints is around 6,000, except for those filed in the last couple of months, the hearing process for almost all the existing complaints has already begun," MahaRERA said in a statement.
Also Read: ₹5 crore+ homebuyers take a wait-and-watch approach?">Is the US–Israel–Iran war making Mumbai’s ₹5 crore+ homebuyers take a wait-and-watch approach?
According to the Maharashtra Real Estate Regulatory Authority (MahaRERA), the regulator was established in May 2017 and maintained a complaint disposal rate of 50% to 70% during its first seven years.
However, in the last two years, the case resolution rate has risen significantly to 127%. During this period, 10,235 complaints were filed, while a total of 13,003 complaints were disposed of, MahaRERA said.
Also Read: Dubai real estate: Will mid-segment properties face pressure amid the US–Israel–Iran war?
"A homebuyer invests their lifetime savings to purchase a residence. Due to varied reasons, in some housing projects, there may be a delay in handing over possession, substandard construction quality, or missing facilities and amenities assured by the developer not provided, among other issues. In such scenarios, it is MahaRERA’s responsibility to protect homebuyers’ interests. Therefore, complaints registered with MahaRERA should be acknowledged promptly, and appropriate relief should be provided," the regulator said in a statement.
"As a result, in 2025, while 5,073 complaints were filed, 6,945 complaints were resolved, achieving a record disposal rate of 137 per cent. Previously, in 2024, 3,868 complaints were filed, but 4,775 complaints were resolved, marking a disposal rate of 123 per cent,” the statement reads.
In 2019 and 2020, the number of complaints stood at 4,376 and 3,049, respectively, with disposal rates of 71% and 53%.
In 2021, a total of 3,554 complaints were reported, with a disposal rate of 57%. This increased to 79% in 2022, when 3,312 complaints were filed.
Meanwhile, in 2023, 2024 and 2025, the MahaRERA reported 4,006, 3,868 and 5,073 complaints, respectively. The disposal rates for these years were 70%, 123%, and 137%.
Source: HindustanTimes
Related Posts: real estate,Mumbai,Mumbai real estate,Maharashtra,Maharashtra Real Estate Regulatory Authority,complaints
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