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All you need to know about the new ticketing laws
All you need to know about the new ticketing laws
When massively popular artists such as Taylor Swift, Oasis or Radiohead announce a tour, it generates huge fan excitement and makes headline news.
But within hours of the tickets going on sale, that excitement is often replaced by disappointment and complaints about the number of tickets immediately being offered for resale at extortionate prices.
However, proposed new rules due to be announced by the government on Wednesday are intended to change that by making it illegal to resell tickets for live events above their original cost.
The measures, designed to end industrial-scale ticket touting, will be arguably the most significant change to ticket-buying in the online age.
Culture Secretary Lisa Nandy told BBC News: "We're making sure that time is up for the ticket touts and that fans get to be back at the heart of the music industry where they belong."
It comes a week after artists such as Sam Fender, Dua Lipa and Coldplay urged Prime Minister Sir Keir Starmer to protect fans from exploitation.
Here's everything you need to know about the plans.
The Department for Culture, Media and Sport (DCMS) is expected to officially announce on Wednesday that:
It's not yet clear when the rules will come into effect, as the plans still have to go through the House of Commons. It's thought the government will introduce primary legislation when Parliamentary time allows.
The new rules will not just apply to concerts but also sport, theatre, comedy and other types of live entertainment.
Ticket touting has become increasingly sophisticated in recent years.
Touts buy large numbers of tickets for the most popular events online, often with the help of automated bots.
These tickets are then relisted on secondary websites for hugely inflated prices, which many feel disappoints fans and damages the live events industry.
The new laws are intended to stamp out this practice, with the intention of improving both access and affordability for genuine fans.
The rules would apply to any platform reselling tickets to UK fans - not just secondary ticketing websites, but also social media.
That means fans offering tickets on platforms such as X or Facebook Marketplace would be legally obliged to adhere to the rules.
Businesses that break the regulations could be subject to financial penalties of up to 10% of global turnover from the Competition and Markets Authority (CMA).
The amount of money fans will save will of course vary wildly between each show and each ticket.
Some fans might just save a few pounds, while others buying tickets for the most popular events could save hundreds or even thousands on what they would have spent on a resale platform.
Analysis conducted for the government estimates that resale tickets will be £37 cheaper on average (including fees), collectively saving fans about £112m per year.
About 900,000 more tickets will be bought directly from primary sellers each year as a result of the measures, the analysis suggests.
Typical mark-ups on secondary market tickets exceed 50%, according to the CMA, while investigations by Trading Standards have uncovered evidence of tickets being resold for up to six times their original cost.
Some in the ticketing industry have argued that these rules will simply push ticket reselling to darker corners of the internet.
Most regulated secondary platforms guarantee the authenticity of tickets, meaning fans get their money back if any tickets they buy turn out to be fake.
Those outlets argue that, if they were shut down or severely restricted, fans will actually be more exposed to fraudulent transactions elsewhere and be more likely to lose their money.
Nandy said the government had "looked really closely" at that issue, "and we're confident that we have dealt with that, not least because under these new rules, social media platforms will also be covered".
"So if you're a ticket tout selling tickets at vastly inflated prices on a social media platform, the platform will have to take steps to make sure that that doesn't happen.
And if they don't comply, the Competition and Markets Authority will have the right to intervene and be able to fine companies up to 10% of their annual turnover wherever they're headquartered in the world.
Old-school physical ticket touting could even make a comeback - where touts stand outside venues on the night of concerts buying and selling physical tickets for cash.
A spokesman for Viagogo, one of the main secondary ticket sites, said: "Evidence shows price caps have repeatedly failed fans, in countries like Ireland and Australia fraud rates are nearly four times higher than in the UK as price caps push consumers towards unregulated sites."
Viagogo argues the correct solution is "open distribution", which means connecting primary platforms such as Ticketmaster with resale platforms such as Viagogo to verify tickets.
This allows the sharing of critical information to identify illegal bot activity and eliminate fraud," Viagogo said. "Opening the market to greater competition also helps drive prices down, benefiting fans.
BBC News has also asked Stubhub for a response to the plans.
Twickets, a resale platform championed by musicians such as Ed Sheeran, already only allows fans to sell tickets at no more than face value.
Richard Davies, founder of Twickets, described the proposals as a "landmark moment for consumer protection in live entertainment", adding the company "fully supports the government's plans".
"For too long, fans have been exploited by industrial-scale touting that drives up prices, damages trust and locks genuine supporters out of the events they love," he said.
Campaign group FairTicketing warned the plans could have "unintended consequences", suggesting that the cap on resale tickets could lead to more dynamic pricing, "allowing primary sellers to hike prices as demand surges".
"Far from curbing exploitation, this has simply shifted the burden onto fans at the point of initial sale," chairman Stephen Lee said.
While we applaud efforts to tackle bad actors and bot-driven exploitation, we firmly believe that imposing a price cap would do more harm than good, exacerbating the very problems it aims to solve and undermining the benefits that a regulated secondary market provides to fans.
Another issue that has riled live music fans in recent years is the use of so-called dynamic pricing, where ticket prices fluctuate according to demand.
It hit the headlines when Oasis's reunion tour went on sale last year after many fans found themselves paying hundreds of pounds more than they expected.
The CMA said in September it had not found evidence that prices for Oasis tickets were actually changed in real time because of the high demand, but the backlash led the authority to secure a commitment from Ticketmaster to improve pricing information.
This includes giving fans 24 hours' notice of tiered pricing, providing clearer price information during online queues, and ending misleading ticket labelling.
As things stand, dynamic pricing will still be allowed, but companies will have to be more open about it with fans.
Last week, the Royal Ballet and Opera announced it would introduce demand-led ticket pricing in a bid to "maximise" its revenue.
Under the proposals, consumers will still be allowed to resell their tickets if they want to, for example if they can no longer attend an event.
However, individuals will only be able to legally resell their ticket for its original cost (or less), plus any service fees.
The resale platform itself might then add its own service charge, "but we are really clear that we will not tolerate any price increases by the back door", Nandy said.
"Reasonable service fees that cover the costs of platforms to be able to ensure that fans can resell a ticket at the original cost [are allowed]. If fans can't go to a gig for whatever reason, it's fine.
What is not fine is vastly inflating prices so that fans price out of the market.
Source: BBC
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